Last updated: 20 September 2026
We respect your privacy and are committed to protecting the personal information you share with us when you visit or shop through our website.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting us through email, WhatsApp, Instagram or other customer-support channels
- Any other information you voluntarily provide to us
Payment information is generally processed through our third-party payment service providers. We do not intentionally store your complete card, UPI or other sensitive payment credentials.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange delivery and provide order tracking
- Process payments and refunds
- Communicate with you about your order
- Respond to questions, requests or customer-service queries
- Process returns, exchanges or cancellations
- Provide information about our products, offers or updates where permitted
- Improve our website, products and customer experience
- Prevent fraud, misuse or unauthorised transactions
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment gateway and payment service providers
- Courier and delivery partners
- Shopify and technology/service providers that help us operate our website
- Website analytics and marketing service providers, where applicable
- Government authorities or other parties where required by law
We only share information that is reasonably necessary for the relevant purpose.
4. Cookies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve your shopping experience.
Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with applicable legal requirements.
7. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
You may also choose not to provide certain information. However, some information may be necessary for us to process and deliver your order.
For privacy-related requests, please contact us using the details provided on our website.
8. Third-Party Websites
Our website may contain links to third-party websites or services, including social-media platforms and payment or delivery services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.
9. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.
Any updated version will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.
Ph: +91 8075077037
Email: Kanavapieceofyourheart@gmail.com