Terms & Conditions | Kanav Store

Last updated: 20 September 2026

Welcome to Kanav Store. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. About Our Products

We offer handcrafted jewellery and hair accessories through our website.

As our products may be handcrafted, slight variations in colour, size, placement of embellishments and finish may occur. These natural variations are not necessarily considered defects and are part of the character of handmade products.

Product images are provided for reference. Colours may appear slightly different depending on your device, screen settings and lighting.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, we do not guarantee that every product image, description or colour representation will be completely accurate on every device.

We reserve the right to correct errors, update product information or change product availability without prior notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices, discounts and offers may be changed at any time. Any price change will not affect an order that has already been confirmed and accepted by us, except where required due to an obvious pricing or technical error.

Applicable taxes, shipping charges or other charges, if any, will be displayed during the checkout process.

4. Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order is considered accepted once we have successfully received and confirmed the order and payment, subject to product availability.

We reserve the right to cancel or decline an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorised transactions
Incomplete or incorrect customer information
Delivery limitations
Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to applicable processing timelines.

5. Payment

Payments are processed through third-party payment service providers available at checkout.

By placing an order, you confirm that the payment information provided by you is valid and that you are authorised to use the selected payment method.

We do not intentionally store complete payment credentials such as your card number, CVV or UPI PIN.

6. Shipping & Delivery

Orders are processed and dispatched according to the timelines mentioned in our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, strikes, remote locations or other circumstances beyond our reasonable control.

Once an order has been handed over to the courier, delays caused by the courier are outside our direct control. We will, however, assist you in tracking and resolving delivery-related issues where reasonably possible.

Please ensure that the shipping address and contact details provided at checkout are accurate.

7. Customised Orders

We may offer customisation for selected products.

Customised orders may require additional processing time. Unless otherwise communicated, customisation requests may take approximately 8–10 working days for processing before dispatch.

Once a customised order has been confirmed or production has started, it may not be eligible for cancellation, return or exchange unless the product is defective, damaged or incorrectly made, subject to our applicable policies.

Please contact us before placing the order if you require a specific customisation.

8. Returns, Refunds & Exchanges

Returns, refunds and exchanges are subject to our Returns & Refunds Policy and Exchange Policy, as applicable.

Customers are responsible for following the applicable return/exchange procedure and providing the information required to process the request.

Certain products, including customised items or products specifically identified as non-returnable, may not be eligible for return or exchange.

Please review our relevant policy before placing an order.

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within the time period specified in our Returns/Refunds Policy.

We may request photographs, videos, packaging details or other information to verify the issue.

Where the issue is confirmed to be attributable to us, we will provide an appropriate resolution in accordance with our applicable policy.

10. Product Care

Our products may contain delicate materials, tassels, pom-poms, embellishments and other decorative elements.

Customers are responsible for following the product-care instructions provided on our website or with the product.

Damage caused by improper handling, exposure to water, sweat, perfume, hairspray, moisture or general wear and tear may not be considered a manufacturing defect.

11. Intellectual Property

All content available on our website, including photographs, product designs, graphics, logos, text, product descriptions, videos and other materials, belongs to or is used by Kanav Store with appropriate rights.

You may not reproduce, copy, modify, distribute, sell or commercially use our content without prior written permission.

12. Customer Images and Content

If you voluntarily provide photographs, reviews, testimonials or other content to us and separately give us permission to use them, we may use that content for our website, social-media pages or other marketing purposes in accordance with the permission provided.

We will not assume permission to use customer photographs simply because they have been shared with us.

13. Website Use

You agree to use our website only for lawful purposes.

You must not:

Attempt to interfere with the operation or security of the website
Use the website for fraudulent purposes
Copy or misuse our content or intellectual property
Introduce malicious software or harmful code
Attempt to gain unauthorised access to our website or systems

14. Third-Party Services

Our website may use third-party services, including payment gateways, courier services, Shopify and other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

15. Limitation of Liability

We will take reasonable steps to provide accurate product information and fulfil confirmed orders.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events, strikes, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.